Get support
Find out how to get help if you’re experiencing issues with Upsun.
Create a support ticket 
If you’re experiencing issues related to the proper functioning of the Upsun infrastructure, application container software, or build processes; have found possible bugs; or have general questions, open a support ticket:
- Open the Console
- Click the Help dropdown in the upper right-hand corner.
- Select Support from the options in the dropdown.
- Click + New ticket.
- Fill in the ticket fields and click Submit.
Or use these shortcuts to access all support tickets or open a new ticket.
Once you submit a ticket, you see it in a list of all tickets created, for all projects you have access to, within your organization. Note that once you submit the ticket, you can’t modify or delete the submission. If you have any additional information, you can select the submitted ticket and write a message.
Community
To talk about app development or framework-related questions, join other customers and engineers in the Discord.
Also, the Upsun Community forum has how-to guides with suggestions on how to get the most out of Upsun.
Contact Sales
If you have questions about pricing or need help figuring out if Upsun is the right solution for your team, get in touch with Sales.
Delete your account
To permanently delete your Upsun account, follow these steps:
Warning
Deleting your Upsun account automatically deletes your linked Platform.sh account, as well as any linked Ibexa Cloud, Pimcore PaaS, or Shopware PaaS accounts you may hold.
- Open the Console.
- Open the user menu (your name or profile picture) and select My Profile.
- Click Delete account.
- Check that the pre-filled information is correct and click Submit.
- Read the consequences of account deletion and click Submit request to confirm. Your request is now submitted and will be handled by Support shortly.