# Get support


Find out how to get help if you’re experiencing issues with Upsun.

## Create a support ticket

If you're experiencing issues related to the proper functioning of the Upsun infrastructure, application container software, build processes, have found possible bugs, have general questions or wish to submit a feature request, open a support ticket:

1. [Open the Console](https://console.upsun.com/).
1. In the upper right-hand corner, click **Help** and select **Support** from the menu.
1. In the **Support tickets** section, click **New ticket**.
1. Complete the **Create a ticket** form and then click **Submit**.

Or use these shortcuts to [access all support tickets](https://console.upsun.com/-/users/~/tickets)
or [open a new ticket](https://console.upsun.com/-/users/~/tickets/open).

Once you submit a ticket, you see it in a list of all tickets created, for all projects you have access to, within your organization.

**Note**: 

Note that once you submit the ticket, you can’t modify or delete the submission.
If you have any additional information, you can select the submitted ticket and write a message.

**Upgrade to the Organization Support add-on**: 

The Upsun Organization Support add-on provides tiered support options tailored to organizational needs. All organizations are automatically enrolled in the Standard support tier.

To upgrade to either the Premium or Advanced support tier, visit the [add-on subscriptions page](https://docs.upsun.com/administration/billing/add-on-subscription.md#organization-support-add-on).

## Community

To talk about app development or framework-related questions,
join other customers and engineers in the [Upsun Community Forum](https://community.upsun.com).

Also, the [Upsun Community forum](https://community.upsun.com/) has how-to guides with suggestions
on how to get the most out of Upsun.

    <a
      >Join us in the Community Forum

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## Contact Sales

If you have questions about pricing or need help figuring out if Upsun is the right solution for your team,
get in touch with [Sales](https://upsun.com/register/).

## Delete your account

To permanently delete your Upsun account, follow these steps:

**Warning**: 

Deleting your Upsun account automatically deletes all your linked Ibexa Cloud, Pimcore PaaS, and Shopware PaaS accounts.

1. [Open the Console](https://console.upsun.com/).
2. Open the user menu (your name or profile picture) and select **My Profile**.
3. Click **Delete account**.
4. Check that the pre-filled information is correct and click **Submit**.
5. Read the consequences of account deletion and click **Submit request** to confirm. 
   Your request is now submitted and will be handled by Support shortly.