Upsun User Documentation

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Depending on your needs, you may want to upgrade to the following Upsun add-ons. You can do so directly from the Console.

Standard User Management add-on Anchor to this heading

Included features Anchor to this heading

The Standard User Management add-on gives you access to the following features:

Upgrade to the Standard User Management add-on Anchor to this heading

To upgrade to the Standard User Management add-on, follow these steps:

  1. In the Console, navigate to your organization.
  2. Open the user menu (your name or profile picture), then select Billing.
  3. In the Organization add-ons section of the Overview tab, locate the User management panel and click Upgrade.
  4. In the pop-up window, select Standard user management and check the 30-day commitment box.
  5. Click Upgrade.

After the add-on is added to your organization, you can remove it from the same location in the Overview tab by clicking Downgrade. Once the minimum 30-day commitment period is over, the add-on is removed from your organization and you are no longer billed for it.

Continuous Profiling add-on Anchor to this heading

Included features Anchor to this heading

By default, Upsun offers 15 minutes of continuous profiling per project and for free. When you upgrade to the continuous profiling add-on, you get 30 days of continuous profiling per project for a fixed fee. For more information on incurred costs, see the Upsun pricing page.

Upgrade to the Continuous Profiling add-on Anchor to this heading

To upgrade to this add-on, follow these steps:

  1. In the Console, navigate to your organization.
  2. Open the user menu (your name or profile picture), then select Billing.
  3. In the Overview tab, find the project on which you want to activate full continuous profiling.
  4. Click More next to that project.
  5. Click Project billing.
  6. In the Project add-ons section, locate the Continuous profiling panel and click Enable.
  7. To confirm, click Enable.

Organization Support add-on Anchor to this heading

The Upsun Organization Support add-on provides tiered support options tailored to organizational needs. These tiers vary between Standard, Advanced and Premium.

Available tiers Anchor to this heading

Tier Cost (% of Org Spend) Urgent SLA High SLA Normal SLA Low SLA
Standard (Default) 10% 4h (24/7) 24h (24/7) 48h (24/7) 72h (24/7)
Advanced 15% 1h (24/7) 6h (24/7) 12h (24/7) 24h (24/7)
Premium 19% 30m (24/7) 3h (24/7) 8h (24/7) 24h (24/7)

Upgrade to the Organization Support add-on Anchor to this heading

To upgrade to either the Advanced or Premium tier, follow these steps:

  1. Visit the Organization Billing Overview page in Console.
  2. Navigate to the Organization Add-ons section.
  3. Select your desired support tier.
  4. Acknowledge and accept the 12 month MTC.
  5. Confirm the upgrade. The new support level will be applied, and billing will be adjusted accordingly.

Spend calculation Anchor to this heading

The Organization Support add-on fee is calculated as a percentage of your Organization’s total recurring spend, including:

  • Projects
  • Sellables
  • User licenses

For more information on incurred costs, see the Upsun pricing page.

Downgrading tiers Anchor to this heading

Downgrades are permitted only after the 365 day MTC has been completed. Organizations may:

  • Downgrade from Premium to Advanced
  • Downgrade from Advanced or Premium to Standard

Downgrades are performed through the Console and take effect based on the Organization’s billing cycle.