Data retention

Upsun logs and stores various types of data as a normal part of its business. This information is only retained as needed to perform relevant business functions. Retention periods vary depending on the type of data stored. If a legal obligation, law enforcement request, or ongoing business need so requires, data may be retained after the original purpose for which it was collected ceases to exist.

Account information

Information relating to customer accounts (login information, billing information, etc.) is retained for as long as the account is active with Upsun.

Customers may request that their account be deleted and all related data be purged by opening a support ticket.

System logs

System level access and security logs are maintained by Upsun for diagnostic purposes. These logs aren’t customer-accessible. These logs are retained for at least 6 months and at most 2 years depending upon legal and standards compliance required for each system.

Application logs

Application logs on each customer environment are retained with the environment. Individual log files are truncated at 100 MB, regardless of their age. See how to access logs.

When an environment is deleted, its application logs are deleted as well.

Backups

The backups retention depends on the automated backup policy.

Tombstone backups

When a project is deleted, Upsun takes a final backup of active environments, as well as the Git repository holding user code. This final backup is to allow Upsun to recover a recently deleted project in case of accident.

These “tombstone” backups are retained for between 7 days and 6 months depending upon legal and standards compliance required for each system.

Analytics

Upsun uses Google Analytics on various web pages, and so Google Analytics stores collected data for a period of time. We have configured our Google Analytics account to store data for 14 months from the time you last accessed our site, which is the minimum Google allows.

Trials

User data - which includes pushed code and data contained within services - is retained for a shorter period during trials. See Trial details.